Terms of Sale
Last updated: November 2026
These Terms of Sale apply to every paid service offered on Hirafy (hirafy.ma and the mobile apps), a platform operated by VORLIX GROUP SARL. They complement the Terms of Service and the Privacy Policy. Any purchase means you accept these Terms of Sale.
1. Purpose
Hirafy connects customers with professionals (tradespeople and companies) in Morocco. Hirafy is free for customers. Paid services are for professionals: topping up the Hirafy wallet, which pays the commissions on jobs won through the platform, and subscriptions (for example a featured profile).
2. Seller
Services are sold by VORLIX GROUP SARL, a limited liability company (SARL) with a share capital of MAD 100,000, registered with the Fès Trade Register under No. 91269, ICE 004005051000096, Tax ID (IF) 73343543, Taxe Professionnelle 13245804. Registered office: Bureau 40, 5e étage, Bureaux Andalous, rue Acila, lotissement Idrissia, Fès, Morocco. Phone: +212 6 48 27 80 96. Email: contact@vorlix.ma.
3. Services
Wallet: a prepaid balance in dirhams, credited to the professional account and used only to pay commissions and Hirafy services. It earns no interest and is not a bank account. Commission: when a professional sends a quote, the commission amount is held on their balance; it is only taken once the job is confirmed as completed, and the hold is released if the quote is not chosen. Subscriptions: benefits valid for the period shown at purchase.
4. Prices
Prices are in Moroccan dirhams (MAD), all taxes included. The default commission rate is 7% of the job amount; a promotion or subscription can lower it. The applicable rate and amount are shown before each quote is sent, and a subscription's price is shown before purchase. Hirafy may change its prices; new prices apply to purchases and quotes made after the change.
5. Ordering and payment
Top-up by bank transfer: the professional transfers money to the bank account shown in their dashboard, then attaches the receipt. The balance is credited once our team has checked the transfer. Online payment: by bank card or Lana Cash, through CIH Bank's secure payment platform. Payment details are entered on that platform; Hirafy neither receives nor stores them. The balance is credited as soon as the payment is confirmed. Subscriptions can be paid from the wallet balance or, in the iOS app, through Apple in-app purchase, subject to Apple's terms.
6. Delivery
Services are digital. A top-up is available as soon as it is approved; a subscription is active as soon as payment is confirmed. A summary is visible in the professional dashboard (wallet and subscription history).
7. Refunds
Unused wallet balance is refunded on written request to contact@vorlix.ma, by bank transfer to the account holder, within 14 days of receiving the request. Not refundable: commissions already taken, amounts held for a pending quote, a subscription period that has already started, and free credits (welcome gift, promotions). Apple in-app purchases are refunded through Apple's process. Any billing error is corrected as soon as it is found.
8. Right of withdrawal
Where the buyer is a consumer under Law No. 31-08, they may withdraw within 7 days of payment, except for a service already fully performed with their agreement. Unused balance remains refundable under section 7.
9. Liability
Hirafy is an intermediary and is not a party to the contract between the customer and the professional. The price of the work is paid by the customer directly to the professional; Hirafy does not collect it. Hirafy does not guarantee a minimum number of projects or jobs.
10. Personal data
Data collected during a purchase is processed in line with our Privacy Policy and Law No. 09-08.
11. Governing law and disputes
These Terms of Sale are governed by Moroccan law. Any dispute is first settled amicably through contact@vorlix.ma; failing that, the courts of Fès have jurisdiction.
12. Contact
For any question about an order, a top-up or a refund: contact@vorlix.ma.