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Last updated: March 2026
At Hirafy, we are committed to protecting your privacy and ensuring transparency about how we handle your personal data. This policy explains what information we collect, how we use it, and your rights as a user of our platform.
We collect information you provide directly to us, such as when you create an account, submit a job request, or contact us for support. This includes your name, email address, phone number, location, and professional credentials (for tradespeople). We also automatically collect technical data such as your IP address, browser type, device information, and usage patterns when you interact with our platform.
We use the information we collect to provide, maintain, and improve our services, including matching customers with qualified professionals, processing transactions and commissions, sending notifications about project updates and quotes, providing customer support, analyzing usage patterns to improve user experience, and ensuring platform security and preventing fraud.
We share your information with professionals you choose to contact through our platform, so they can provide quotes and communicate about projects. We do not sell your personal information to third parties. We may share information with service providers who assist us in operating our platform, such as email delivery, payment processing, and cloud hosting providers. We may also disclose information when required by Moroccan law or to protect the rights and safety of our users.
We use essential cookies to maintain your login session and preferences (such as language and theme). We do not use third-party advertising cookies. Analytics cookies help us understand how users interact with our platform so we can improve the experience. You can control cookie settings through your browser preferences.
We retain your personal data for as long as your account is active or as needed to provide our services. If you delete your account, we will remove your personal data within 30 days, except where we are required by law to retain certain records. Project and transaction records may be retained for up to 5 years for legal and accounting purposes.
You have the right to access, correct, or delete your personal data at any time through your account settings. You can request a copy of all data we hold about you. You can opt out of non-essential communications. You may request account deletion by contacting us at contact@hirafy.ma. We will process your request within 30 days in accordance with applicable data protection laws.
We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. All data is transmitted using TLS encryption, passwords are hashed using industry-standard algorithms, and we conduct regular security reviews of our systems.
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at contact@hirafy.ma or write to us at our office in Casablanca, Morocco.